‘Social Listening’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s TikTok Moment.
First identified over 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline might not appear as an obvious target for social media algorithms.
Nonetheless, its ascent as a viral TikTok topic has thrust it into the lead of an marketing transformation, seeing big businesses allocating substantial funds to content creators and putting fewer resources into advertising goods in conventional outlets.
The Path from Petroleum to Platforms
First created commercially in the 1870s by chemist Robert Cheeseborough, who saw laborers applying to their skin with a derivative of drilling. Currently, a wave of user-generated videos have chronicled its broad application in “life hacks”.
It has been touted as a remedy for cleaning shoes or extending perfume longevity, along with a cure for noisy doorways. Its use has even extended to stop the scourge of crisp flavouring sticking to fingers.
Harnessing the Hype
Noticing its viral resurgence, executives at the multinational enhanced the tricks by tasking their in-house experts with verification and letting the content creators in on the results.
Claims that Vaseline reduced the sting of chili on the mouth were confirmed. So too were ideas it could extend fragrance and revive leather bags. Claims that it would brighten smiles or extend lashes were disproven.
A Plan Built on ‘Social Listening’
Print ads and broadcast spots would once have dominated Unilever’s advertising drive. Yet this viral episode has helped convince executives to turbocharge spending on content creators.
This tracking of digital spaces to inform business strategy has been labeled “social listening”. The company's chief executive, newly named, has indicated the goal is to spend 50% of its massive marketing spend on digital creator content.
Evolving With Audience Behavior
A leading Unilever executive, who is heading the digital initiative, said the company was merely adjusting to novel methods of reaching consumers. She said engaging on social media “without killing the party” was paramount.
“How can companies join discussions credibly? This remains our core objective as brands, dating to when neighbors chatted over fences and talking about what they used.
“We are witnessing a departure from a one-to-many model, where we would just broadcast out … Today, it's numerous dialogues, various groups. The evolution of platform algorithms means that these audiences appear specific, but they’re not.
“Having your brand advocated by consumers, recommended by peers, that is how you can build trust and relevance. Content makers are key. We are expanding this endorsement system.”
A Revolutionary Change in Media
The approach indicates dramatic transformations happening in audience habits, with younger consumers spending more time on digital networks than television, magazines or radio.
The transition is visible in falling revenues for traditional media advertising. Across Britain, ad revenues for major broadcasters have fallen by more than £600m in actual value since the end of the last decade.
Influencer Marketing Expansion
This further signifies a media convergence as brands effectively act as media producers, linking up with numerous influencers to boost their products.
An industry expert from a leading agency said: “Obviously there’s a flow of audiences from conventional channels and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“A lot of brands are telling us consumers have more faith in suggestions from the creators they engage with more than they trust ads. It's an ongoing shift.”
He said brands could also save money by focusing on influencers over large-scale legacy ad buys, which also allows them to tweak their content more easily to gauge performance.
The approach is growing. Advertising spending on influencer marketing is increasing four times faster than the media industry overall. In the US, it has increased by over 100% since 2021 and is expected to hit substantial figures in 2025.
The Enduring Power of Broadcast
Despite the huge changes, executives said they believed broadcast ads retained significant importance to play, as networks still held the capability to drive countrywide discourse.
She added: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. It's not a matter of networks declaring: ‘We are no longer pertinent.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”